Cookie Policy
Last updated: April 2026
Doc-AI uses a small number of cookies and similar storage technologies to keep you signed in, understand how the product is being used, and provide in-app support. This page explains exactly what we set and why.
We do not sell data derived from cookies to advertisers. We do not use tracking cookies to follow you across other websites. We do not serve targeted ads.
Essential
RequiredRequired for the platform to function. Cannot be disabled.
| Cookie / Key | Purpose | Duration |
|---|---|---|
| docai_refresh | Authentication refresh token (httpOnly, secure) | 30 days |
| docai_user | Non-sensitive user profile cache (localStorage) | Session |
| docai_cookie_consent | Remembers your cookie consent choice | 1 year |
Analytics
Help us understand how the product is used so we can improve it. No personal data is shared with third parties.
| Cookie / Key | Purpose | Duration |
|---|---|---|
| ph_* | PostHog — anonymous usage analytics and feature flags | 1 year |
| _ga / _gid | Google Analytics — page view counts (anonymised IP) | 2 years / 1 day |
Support
Power the in-app chat widget so you can get help without leaving the terminal.
| Cookie / Key | Purpose | Duration |
|---|---|---|
| crisp-* | Crisp customer support chat session | Session |
Managing cookies
You can control analytics and support cookies at any time via the cookie consent banner (shown on your first visit). To reopen it, clear your browser's localStorage for docai.trade or use your browser's built-in cookie controls.
Most browsers allow you to block or delete cookies in their settings. Note that blocking essential cookies will prevent you from staying signed in.
Third-party services
The following third-party services may set their own cookies. Their privacy policies apply to those cookies, not ours.
- PostHog — posthog.com/privacy
- Google Analytics — policies.google.com/privacy
- Crisp — crisp.chat/en/privacy
Contact
Questions about our cookie use? Email privacy@docai.trade.